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Our Service
What is Tele2 offering?
Tele2 offers a low price high quality fixed line telephony service to
Residential Customers.
Already 25 million Customers in 24 European countries are using our services.
Who can register with Tele2?
Residential Customers with an active Eircom line can register with Tele2.
Will my telephony service be affected if I change to
Tele2?
Your number stays the same, you dial all numbers exactly as before and the
quality is as good. The change over to Tele2 is seamless, the only difference
being that you will benefit from our lower rates!
How many phone numbers can I register with Tele2?
You can register as many of your residential numbers as you wish with Tele2.
What is "CPS"?
Our service is accessed by carrier pre-selection (CPS). CPS is the easiest
option for using an alternative telecommunications supplier, as it requires
absolutely no effort! After you have switched to Tele2, all your calls will
automatically go through Tele2.
Do I need to enter a prefix before I dial a number?
No. You simply dial the number as usual.
What are the opening hours of Tele2 customer service?
Tele2 values your call. Our Customer service team is available to you everyday
from 8 am to 10 pm..
Will my extra services that I have with Eircom be
affected?
Services that Eircom provides to you on your line, like call forwarding, call
waiting, caller display, 1471, messaging and ring back will not be affected by
your switch over to Tele2.
Can I call emergency services?
Yes, Eircom will continue to provide this service for you.
Can I override my Tele2 service once my telephone has
been diverted to Tele2?
Yes, you can use your Eircom service at any time by dialing the prefix 13666.
It's important to remember that you will be charged Eircom's applicable rates
for any calls prefixed by their 13666 prefix.
Would my Internet Service be affected?
You are free to use the internet anyway you choose. Your billing relationship
with your internet service provider will not change.
What happens if I move?
When moving, (with or without the same telephone number), your service with
Tele2 will probably be terminated by Eircom's provision processes. While this
is unfortunately out of our control, we will be delighted to switch you back to
our service, just call our Customer Services team anyday between 8 am to 10 pm
with your new Eircom Account Number and we'll take care of the rest...
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